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Run & optimisation
Application Management & Continuous Improvement.
Your SAP solutions run the business every day. We operate them under contractual SLAs with level 3 expertise, a governed backlog and release management, progressive automation and measured continuous improvement — not a ticket queue. Reversibility organized from day one.
The problem
A run that just keeps the lights on ends up costing you.
Tickets closed while the root causes never are, small enhancements that wait months, system knowledge concentrated in one provider who has become impossible to replace: a purely reactive run slowly wears down the system, and the relationship with it. Operating an SAP core deserves better than a ticket queue. It deserves a service that stabilizes what exists and moves it forward, under commitments you can actually read.
Our approach
Operating also means improving.
Take over
An organized transition from your teams or your current provider: documented knowledge transfer, scope and responsibilities set down in the contract.
Stabilize
Recurring irritants and root causes addressed, proactive monitoring, critical operations secured: closes, payrolls, interfaces.
Evolve
Enhancements at the pace of the business: regulatory changes, new needs, upgrades, all planned with you.
Improve continuously
Regular service reviews, automation of repetitive tasks, costed optimization proposals: the service gets better quarter after quarter.
Stay reversible
Up-to-date documentation, shared knowledge, a contractual reversibility plan. You remain free: that is the condition of a healthy relationship.
What we take on
A complete, committed service.
- SAP application support · levels 2 and 3
User support, incident and request handling, monitoring of batch jobs and interfaces; level 3 expertise — functional and technical — that addresses the causes, not just the symptoms.
- Corrective maintenance
Lasting resolution: root cause analysis, the fix itself, and recurrence tracked over time.
- Enhancements
Functional and regulatory changes, small projects, upgrades, all while preserving the standard core.
- Backlog & release management
A single backlog, prioritized with you by value and by risk; releases planned, tested and documented, aligned with SAP updates and with your critical periods.
- Automation & continuous improvement
Automation of repetitive tasks, simplification, debt reduction, AI-assisted monitoring of flows: a costed improvement plan, reviewed at every service committee.
- Contractual SLAs & weekly reporting
Contracted service levels, indicators published every week, regular steering committees: quality is measured, not declared.
- Service continuity
Monitoring of batch jobs and interfaces, critical periods secured (closes, payrolls, activity peaks), and cover for both absences and surges in workload.
- Reversibility
Maintained documentation, organized knowledge transfer, an exit plan written into the contract, from the day it is signed.
You can tell a good run contract by two things: indicators you can read, and an exit door you never feel like taking.
Your current run
What if your run became an asset?
A diagnosis of your current operations (costs, service quality, dependencies) and what a committed service would change.
Talk to an SAP expert →